Technical Support Engineer

Full-time | Sittard

Job Type

  • Full-time
  • Location: Sittard

Qualifications & Skills

  • A Dutch MBO4+ degree in Information and Communications Technology (ICT/IT) or equivalent education is needed for this position – or an equivalent education level (also in countries outside of The Netherlands).
  • A minimum of 2 years of work experience in a customer success role, preferable in a Software Solutions environment.
  • Affinity with coding (Python) or software development is a plus, but not mandatory.
  • You have experience in working with Windows operating systems.
  • Although deep knowledge of networking and server management is not a must, experience in these areas can be beneficial.
  • You write and speak English fluently
    • Having German language skills is an advantage
    • Dutch language skills are NOT a must;


  • Excellent communication skills.
  • Strong analytical and problem-solving skills are crucial for this position. You love “the puzzle” and approach it with the mindset of a detective. Analyse, assess, test, exclude, repeat… until you solve the puzzle.
  • You are very eager to learn. As Scala has its own digital communication software and unique solutions, existing skillsets that you have are great, yet are unlikely to 100% apply or suffice in your daily tasks. New skillsets will need to be picked up. Your Scala teammates will provide training, guidance and help, but in addition a pro-active curious desire to expand your knowledge and learn will make you excel in your job.
  • You can work well within a team as well as work on your own initiative.
  • Being able to clearly explain a technical problem to a customer/colleague comes naturally to you and you can communicate very well in a professional manner both verbal and written.
  • You have outstanding listening, questioning, and triaging skills.
  • Flexibility is highly appreciated and you have an excellent work ethic.
  • You have a hands-on and “let’s do this together” mentality.

What scala Offers

  • Market-based salary
  • Company laptop and phone
  • Attractive secondary employment conditions (such as pension plan, company fitness)
  • Opportunities for personal development and growth
  • Motivated team members, eager to learn and develop
  • Nice ergonomic modern office
  • Every Monday company breakfast
  • Once a month Friday afternoon drink
  • Delicious coffee and fun team activities

If you have any questions or want more information, visit our website 
or reach out to[email protected] / +31 6 46 33 48 63)

Does this sound like you?