Technical Support Analyst

Sittard

Job Details

  • Full-time (8hrs between the hours of 7am – 7pm)
  • Location: Sittard, Limburg
  • Level: entry
  • Educational level: MBO3+
  • Travel percentage: none
  • Job category: information technology

Principal Accountabilities

  • Document client-reported problems, steps taken to resolve them, and other relevant information in a ticketing system when required.
  • Use in-house software tools to troubleshoot client-reported problems, assist with software configuration adjustments, provision new hardware installations, and perform other tasks as necessary.
  • Ensure each ticket is properly resolved or escalated when necessary.
  • Analyse problems and develop solutions to meet client needs.
  • Perform additional duties as assigned.

Qualifications

  • Preferred qualification; Computer Science, Computer Engineering, or a similar discipline preferred.
  • Professional proficiency in spoken and written English
  • Professional proficiency in spoken and written German or French
  • Minimum 2 years of help desk experience preferred.
  • Minimum 1 year of over-the-phone customer service experience required.
  • Ability to effectively interact and maintain professionalism with customers at all levels via phone and email.
  • Ability to handle problems of diverse scope where data analysis requires evaluation of identifiable factors.
  • Knowledge of IP-based networks and technologies.
  • Knowledge of Linux and Windows operating systems, file system structures, and troubleshooting techniques.
  • Knowledge of modern PC and display hardware, along with associated cables and connectors.
  • Must be able to work autonomously as well as part of a team.

While we appreciate your interest in our opportunities, please note that we may not be able to contact all applicants who apply.

No vendor/agency solicitation, please.

Wat biedt Scala

  • Marktconform salaris
  • Bedrijfslaptop en telefoon
  • Aantrekkelijke secundaire arbeidsvoorwaarden (zoals pensioenregeling, bedrijfsfitness)
  • Mogelijkheden voor persoonlijke ontwikkeling en groei
  • Gemotiveerde teamleden, leergierig en ontwikkelend
  • Mooi ergonomisch modern kantoor
  • Heerlijke koffie, vers fruit en leuke teamactiviteiten

Heeft u vragen of wilt u meer informatie, bezoek dan onze website www.scala.com 
of neem contact op met Sandra Theunissen HR Manager EMEA (+31 6 46 33 48 63)

Klinkt dit als jou?