Scala, a Stratacache company, transforms in-store retail experiences and enhances customer journeys through a diverse range of marketing technology solutions. Our tools enable retailers to understand their customers’ preferences and behaviours, delivering targeted promotional or task-based messaging on any digital display. With over 3.3 million software activations worldwide, we support the largest digital networks for global brands. Across the STRATACACHE family of complementary marketing technology solution companies, we have the technology, expertise, and track record to drive retail innovation and deliver results. Learn more about the STRATACACHE family at www.stratacache.com or on LinkedIn, Twitter, and Facebook.
STRATACACHE values employees – we offer the chance to join a collaborative team and engage in interesting work. We provide competitive compensation and comprehensive benefits, including medical, dental, vision, and disability insurance options. More details will be provided during the interview process.
Position Overview
Technical Support Analyst
The Technical Support Analyst position is an entry-level role within the Scala support call centre. A Technical Support Analyst assists Scala clients with hardware and/or software needs via phone, email or ServiceNow.
Job Details
- Full-time (8hrs between the hours of 7am – 7pm)
- Location: Sittard, Limburg
- Level: entry
- Educational level: MBO3+
- Travel percentage: none
- Job category: information technology
Principal Accountabilities
- Document client-reported problems, steps taken to resolve them, and other relevant information in a ticketing system when required.
- Use in-house software tools to troubleshoot client-reported problems, assist with software configuration adjustments, provision new hardware installations, and perform other tasks as necessary.
- Ensure each ticket is properly resolved or escalated when necessary.
- Analyse problems and develop solutions to meet client needs.
- Perform additional duties as assigned.
Qualifications
- Preferred qualification; Computer Science, Computer Engineering, or a similar discipline preferred.
- Professional proficiency in spoken and written English
- Professional proficiency in spoken and written German or French
- Minimum 2 years of help desk experience preferred.
- Minimum 1 year of over-the-phone customer service experience required.
- Ability to effectively interact and maintain professionalism with customers at all levels via phone and email.
- Ability to handle problems of diverse scope where data analysis requires evaluation of identifiable factors.
- Knowledge of IP-based networks and technologies.
- Knowledge of Linux and Windows operating systems, file system structures, and troubleshooting techniques.
- Knowledge of modern PC and display hardware, along with associated cables and connectors.
- Must be able to work autonomously as well as part of a team.
While we appreciate your interest in our opportunities, please note that we may not be able to contact all applicants who apply.
No vendor/agency solicitation, please.